Maintenance of Certification fees are non-refundable. It is the certificant’s responsibility to meet the program requirements and timelines. If an incomplete or deficient submission is made and not rectified by the Certification expiration date, all fees will be forfeited and the certificant will lose the designation.
When an applicant is granted eligibility to take an ACRP certification exam, that eligibility is granted for the exam period for which the application was made. All eligible candidates are expected to schedule an exam appointment for, and take the examination during, the exam period for which eligibility was granted. ACRP does recognize that occasionally circumstances may prevent a candidate from testing in the originally scheduled exam period or may require the candidate to retake the examination. Under certain circumstances, ACRP will grant eligibility for one additional exam period beyond the original period for which the candidate has applied. Eligibility will not be granted for an additional exam period in the event that the certification program eligibility requirements have changed from the most recent application period.
If a candidate is unable to test during the exam period for which he or she was originally approved, the candidate may request a one-time transfer to the next available exam period for a $50 fee. Based on how far in advance the candidate cancels the scheduled appointed, there may be fees associated with the appointment cancellation. Transfer will only be made to the next available exam period. The transfer request can be made at any time between the time of initial approval and the last day of the exam period. The candidate must request a transfer by accessing their online application and selecting Request Exam Transfer Window. The candidate must cancel any previously scheduled appointments with the testing agency in order to take advantage of this option. Candidates are allowed one transfer only. If a candidate has already transferred the exam one time, the candidate will not be able to do so again. Transfer of eligibility and associated fees will be applied only to the original candidate and are not transferable to another person, even if paid for by a third party. Exam fees transferred may be used only toward the next exam and not toward other products or services.
If a candidate does not schedule an appointment for, or take, the exam in the original exam period for which he or she was approved, and the candidate does not request a transfer before the close of the original exam period for which he or she was approved, the candidate will not be refunded the exam fee. Candidates will need to submit a new application, together with all current fees, to continue their pursuit of certification. Such reapplications will be subject to all eligibility criteria in effect at that time.
Occasionally, a candidate intends to test but circumstances prevent him or her from doing so. Candidates are permitted to cancel a scheduled exam up to five (5) days before the scheduled appointment by contacting the testing agency directly. Based on how far in advance the candidate cancels the scheduled appointed, there may be fees associated with the appointment cancellation. It is mandatory that the candidate cancel their exam with both the testing agency and with ACRP. Candidates are to contact the testing agency directly first and then must contact ACRP. Only the candidate may request a cancellation, regardless of whether the exam fee was paid by the candidate or another party. Cancellation requests received fewer than five (5) calendar days prior to a scheduled exam appointment will not be honored. Once an exam appointment is cancelled, a candidate may be eligible to request a Transfer to the next exam period.
If a candidate schedules an exam appointment and fails to take the exam, he or she forfeits all fees. If a candidate arrives late for a scheduled exam appointment, entrance to the testing area is at the discretion of the Test Center Administrator. A candidate may not be allowed to test and will not be eligible for a refund. Refunds will not be given for exams that are missed because a candidate was not able to locate the testing center or arrived late.
If a candidate must cancel an exam appointment and is eligible to transfer his or her eligibility to the next exam period, the candidate may instead elect to receive a refund of exam fees. The only portion of the total amount submitted that will be refunded is the exam fee, provided that the request for cancellation is received at least five (5) calendar days prior to a scheduled exam appointment and the exam appointment has been cancelled. Application fees are non-refundable. Refunds are not available to candidates who who do not schedule an exam and fail to request a transfer, who cancel within five (5) days of the exam and do not provide sufficient documentation of an acceptable emergency, who fail to show up for a scheduled exam appointment, or who have previously transferred. Refund requests will be considered only if made by the candidate. Applicants who do not meet the eligibility requirements for the exam (i.e., those who are ineligible), or who are ineligible due to an incomplete application, will receive a refund of the exam fee only, within three weeks of the final ineligibility notification. Refund requests can be made by the candidate only. Employers supporting a candidate’s fees cannot request a refund for fees paid to ACRP. Any refund will be sent to the party who initially made payment to ACRP. If payment was made by credit card, that card will receive the credit. If the payment was made by check, ACRP will mail a refund check to the original payer. If there is an issue you would like to discuss directly with ACRP please contact us and we would be happy to discuss any case by case issues that may arise.
First-time candidates who do not achieve a passing score on the certification examination will be allowed to re- take the exam in the next available exam period only without submitting a new application for a reduced re-examination fee. If the candidate is not successful on this “re-take” examination, he or she will need to complete a new application and pay all fees in place at the time for any subsequent exams. If a candidate chooses to transfer his or her first exam opportunity and, subsequently, does not pass, he or she will need to complete a new application, meet all eligibility criteria in effect at that time, and pay all fees in place at the time for any subsequent exams. Candidates who do not achieve a passing score on their second attempt or who are unable to test again during the next exam period must submit a new application, together with all current fees, to continue their pursuit of certification. Such reapplications will be subject to all eligibility criteria in effect at that time.
Cancellations received in writing 30 days prior will result in full refund (minus a $75 administrative fee). Refunds will be processed via the payment method used to cover the cost of the original registration. No refunds will be given for cancellations received 29 days or less to conference. Requests to transfer payment from one payment type to another is the same as a refund and will incur the $75 administrative fee.
If the registrant is unable to attend the ACRP event, they may substitute by arrangement with ACRP Support, someone else from the same institution/organization.
Substitution requests must come from the original registrant and include the original registrant’s name and amount paid, in addition to the replacement and attendee’s email and full name. Contact us to submit. Should the registration transfer occur between registrants eligible for different registration categories (member versus non-member), the substitute will be responsible for paying the difference between registration fees.
Unfortunately, we do not provide refunds for our eLearning courses, Home Study’s, or Exam Prep but if you feel there is an issue with the course content please feel free to indicate this in the evaluation so the development team can be made aware. If there is an issue you would like to discuss directly with ACRP please contact us and we would be happy to discuss any case by case issues that may arise. Thank you again for your purchase!
ACRP Membership is non-refundable. If there is an issue you would like to discuss directly with ACRP please contact us and we would be happy to discuss any case by case issues that may arise.
Once purchased, webinars are nonrefundable. If your refund request is due to a scheduling conflict, a webinar replay will be available in the system for 30 days following the live event.
If technical glitches prevent access to the live webinar, access to the webinar replay will be available for 30 days following the webinar. If you are having problems accessing the webinar or the webinar replay, please reach out to the support@digitellinc.com for assistance. Contact hours are still available to the purchaser with the completion of an evaluation form within this 30-day window.
We understand plans can change. In these cases, requests for access to the webinar replay will be accepted after the webinar has occurred. The webinar replay is available within one week of the live event and for 30 days after the webinar has concluded. Contact hours are still available to the purchaser with the completion of an evaluation form within this 30-day window.
Once purchased, webinar replays are nonrefundable. You have 1 year from date of purchase to access the webinar replay.
If you are having problems accessing the webinar replay, please reach out to the support@digitellinc.com for assistance. Contact hours are available to the purchaser with the completion of an evaluation form within 1 year of the webinar replay purchase.